1Information We Collect
To deliver the best experience for you, mea44 collects several categories of information. We only gather data that is strictly necessary to operate the platform safely and efficiently.
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, ID card number | Required (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Bank account number, bank name, transaction records | Required (Payment) |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game records, betting history, session duration | Automatic |
| KYC Documents | Copy of ID card, bank statement, verification selfie | Required (Withdrawal) |
2How We Collect Data
Mea44 collects your personal data through various channels depending on how you interact with our platform:
- Account Registration: When you complete the registration form on the mea44 website or app, you provide basic information such as your name, email, phone number, and date of birth.
- KYC Process: During identity verification to enable withdrawals, you will be asked to upload identification documents such as your Malaysia identity card (MyKad) and a recent bank statement.
- Financial Transactions: Every time you make a deposit or request a withdrawal, details related to your payment account are automatically recorded in our system.
- Platform Usage: Our system automatically logs technical and usage data each time you login and play, including your IP address, device type, and gaming activity.
- Support Communications: If you contact the mea44 support team via live chat or email, the content of that communication is retained for service quality and complaint resolution purposes.
- Cookies and Tracking Technologies: The mea44 website and app use cookies and similar technologies to collect session data and your preferences. Full details are provided in Section 5.
3Purpose of Data Use
The data we collect is used for specific and legitimate purposes. mea44 will not use your data for any other purpose without first obtaining your consent. The primary purposes of data use are as follows:
- Account Management: Creating, maintaining, and managing your account on the mea44 platform, including login processing and security verification.
- Transaction Processing: Processing deposits and withdrawals securely, verifying identity for KYC compliance, and resolving any payment issues.
- Fraud Detection: Analyzing usage patterns to identify and prevent fraudulent activity, money laundering, or platform abuse.
- Customer Support: Providing relevant assistance when you contact us, including resolving complaints and inquiries more efficiently.
- Service Improvement: Analyzing aggregated usage data (without identifying individuals) to improve user experience, platform performance, and game variety.
- Marketing Communications: Sending you mea44 promotional offers, bonuses, and updates via email or app notifications — only if you have opted in to receive them. You can unsubscribe at any time.
- Legal Compliance: Meeting legal obligations related to KYC compliance, anti-money laundering (AML), and reporting requirements to relevant authorities.
4Sharing Information with Third Parties
Mea44 does not sell, rent, or disclose your personal data to third parties for advertising purposes. However, there are limited situations where we need to share data with certain parties to keep the platform running properly:
- Payment Providers: Transaction data is shared with legitimate payment processors such as FPX providers, digital wallet gateways, and local banks as required to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
- Game Software Providers: Game session data is shared with licensed game providers to ensure smooth gameplay and the resolution of any technical disputes.
- KYC Service Providers: Identity verification documents are processed through a licensed, PDPA-compliant third-party KYC platform to carry out identity checks and fraud prevention.
- Legal Authorities: mea44 will disclose required information to law enforcement authorities or regulatory bodies when mandated by Malaysian law or a valid court order.
- Cloud Services: Data is stored on secure cloud infrastructure. These cloud providers are bound by strict data security agreements and are not permitted to access your data content.
5Cookies and Tracking Technologies
The mea44 website and app use cookies and similar tracking technologies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored on your device when you visit our site.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting data on how you use the platform — pages visited, session duration, and any errors encountered. This data helps us improve mea44's performance.
- Functionality Cookies: Storing your preferences such as language, display settings, and saved login details for your convenience.
- Analytics Cookies: Used to understand aggregate usage patterns for ongoing platform improvement. This data does not contain information that directly identifies any individual.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the mea44 platform. Continued use of our platform after the cookie notice is displayed constitutes your consent to cookie use as described.
6Data Security
We continuously invest in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we have implemented include:
- Data encryption in transit using TLS 1.3 and encryption of stored data using AES-256.
- Role-based access controls — only staff with a legitimate need may access sensitive data.
- 24/7 system monitoring to detect any suspicious activity or intrusion attempts.
- Regular security testing including penetration testing by independent security experts.
- Two-factor authentication (2FA) is available for all member accounts and mandatory for internal admin accounts.
- Regular data security awareness training for all mea44 staff who handle personal data.
7Data Retention Period
Mea44 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.
- Active Account Data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
- Financial Transaction Records: Retained for 7 years in accordance with Malaysia's financial and tax legal requirements.
- KYC Documents: Retained for the duration of the active account plus 5 years after closure, in accordance with AML compliance requirements.
- Support Communication Logs: Retained for 2 years from the date of last interaction.
- Cookie & Session Data: Session cookies expire automatically when you close your browser. Persistent cookies are stored for up to 12 months or until you delete them.
- Marketing Data: Retained until you withdraw consent or request deletion.
Once the retention period ends, data will be securely deleted or anonymised so it can no longer be linked to your identity.
8Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mea44:
Right of Access
You have the right to request a copy of all personal data we hold about you. We will process this request within 21 working days.
Right to Rectification
If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Basic profile updates can be made directly through your account settings.
Right to Erasure
You may request the deletion of your personal data under certain circumstances. Please note that some data must be retained to fulfil legal obligations even after account closure.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time. Submit an unsubscribe request via customer support or click the unsubscribe link in our emails.
Right to Data Portability
You may request your data in a machine-readable format (such as CSV or JSON) for transfer to another service provider should you choose to do so.
To exercise any of the rights above, contact the mea44 Data Protection team by email at [email protected] or via in-platform live chat. Please include your account number and the type of request to help us process it faster.
9Links to Third-Party Websites
The mea44 platform may contain links or references to third-party websites or services in certain contexts. The mea44 Privacy Policy applies only to the platform and services directly operated by mea44.
When you click a link that takes you outside the mea44 platform, you are subject to the privacy policy of that website. mea44 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any website you visit.
10Child Protection
Mea44 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If we discover that personal data has been collected from anyone under the age of 18 without proper verification, we will take immediate steps to delete that data and close the account in question.
11Privacy Policy Amendments
Mea44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, current legal requirements, or improvements in how we protect your data.
Any significant changes will be communicated to you via in-platform notifications or the email address you registered with. The "Last Updated" date at the top of this page will always reflect the latest version of this policy.
Continued use of the mea44 platform after amendments are published constitutes acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data in accordance with the procedure in Section 8.
12Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mea44 handles your personal data, we are here to help.
- Data Protection Email: [email protected] — we will respond within 2 business days for privacy-related enquiries.
- Live Chat: Available 24/7 on the mea44 app or our official website for immediate enquiries.
- FAQ: Visit the FAQ for answers to the most frequently asked privacy questions.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications. For more information about your rights under the PDPA, you may refer to the official website of the Ministry of Communications Malaysia.
You may also visit the Terms and Conditions and Responsible Gaming for more information on how we handle accounts and player wellbeing.